### How Enterprise Businesses **benefit.**

Here’s how some of our most impactful features translate to tangible benefits for your enterprise business.

#### Enterprise-Grade Reliability

Geo-redundant architecture, QoS, and disaster recovery deliver consistent uptime for mission-critical operations—keeping communications online when it matters most.

#### Security & Compliance

Encryption, access controls, and audit readiness help protect sensitive data and support regulatory requirements across complex, multi-site environments.

#### Seamless Integrations

Connect Microsoft Teams, CRM, and line-of-business apps to streamline workflows and reduce swivel-chair tasks using open APIs and vetted connectors.

#### Scalability & Flexibility

Add users, sites, and capabilities without re-platforming. Support hybrid work, seasonal spikes, and M&A transitions while maintaining predictable performance.

#### Expert Service Delivery & Optimization

From discovery through rollout and continuous optimization, our architects and project managers align stakeholders, control risk, and deliver on time and on budget.

### **Powerful features** to match your needs.

#### Unified Communications

Enterprise businesses enjoy all the benefits that Statewide’s features have to offer: like unbeatable reliability and white-glove customer service.

##### Features

- WebRTC
- Video Conferencing
- Microsoft Teams Integration
- CRM Integration (Click-to-dial, Screen pop-ups)
- Chat & SMS/MMS
- Presence

#### Call Management

Optimize call handling, improve efficiency, and enhance the experience of your customers and callers with dynamic call management features.

##### Features

- Auto-Attendant
- Hotdesking
- Call Park & Retrieve
- Attendant Console
- Multi-Language IVR
- Timeframes

#### Security

Rest easier knowing your organization’s sensitive data and critical communications are secure.

##### Features

- SRTP Audio Encryption
- Transport Layer Security (TLS)
- Portal Security (Secure Passwords, Forced Password Reset, reCAPTCHA)
- Dial & Call Limits
- Authorization Codes
- Dictionary Attack Prevention

#### Call Center

Enhance the experience of your customers with advanced call handling features and get real-time insight into call center performance.

##### Features

- Omni-Channel Engagement
- Call Queue Routing
- Monitoring (Listen In, Barge, Whisper)
- Call Queue Thresholds
- Agent Settings
- Real-Time & Historical Reports

#### User Features

Empower employees at scale by giving them flexible, customizable communication tools that facilitate efficiency, precise workflows, and professionality.

##### Features

- Answering Rules (DND, Call Forwarding, Screening)
- Voicemail & Voicemail to Email Transcription
- Call Recording with AI Summary and Call Transcription
- Simultaneous & Delayed Ring
- Localization (Time Zones, Language Preferences)
- Conferencing

### Additional products for **enterprise business.**

Here are a few specific products that make a robust, efficient, comprehensive communication system for enterprise businesses.

#### Contact Center Solutions

A CCaaS platform helps businesses manage their team’s customer interactions across different channels. It’s a cloud-based solution that doesn’t need the hardware of a traditional contact center.

#### Managed Services

Managed Service models provide customers/clients with the ability to outsource certain business aspects, like IT department needs, to an outside company, unburdening themselves of the need for in-house teams, expertise, or maintenance.

#### Integrations

Our Integrations specialists help you create frictionless connectivity and data exchange from app to app. Streamline workflows, improve efficiency, and enhance overall productivity by eliminating manual data entry and enabling real-time information sharing.

#### Connectivity

Large-scale organizations need seamless service, which is why we offer connectivity solutions designed around stable, reliable internet and network connections, so whether you’re making a call or accessing cloud-based applications, you’re covered.