How Enterprise Businesses benefit.
Here’s how some of our most impactful features translate to tangible benefits for your enterprise business.
Enterprise-Grade Reliability
Geo-redundant architecture, QoS, and disaster recovery deliver consistent uptime for mission-critical operations—keeping communications online when it matters most.
Security & Compliance
Encryption, access controls, and audit readiness help protect sensitive data and support regulatory requirements across complex, multi-site environments.
Seamless Integrations
Connect Microsoft Teams, CRM, and line-of-business apps to streamline workflows and reduce swivel-chair tasks using open APIs and vetted connectors.
Scalability & Flexibility
Add users, sites, and capabilities without re-platforming. Support hybrid work, seasonal spikes, and M&A transitions while maintaining predictable performance.
Expert Service Delivery & Optimization
From discovery through rollout and continuous optimization, our architects and project managers align stakeholders, control risk, and deliver on time and on budget.
Powerful features to match your needs.
Unified Communications
Enterprise businesses enjoy all the benefits that Statewide’s features have to offer: like unbeatable reliability and white-glove customer service.
Features
- WebRTC
- Video Conferencing
- Microsoft Teams Integration
- CRM Integration (Click-to-dial, Screen pop-ups)
- Chat & SMS/MMS
- Presence
Call Management
Optimize call handling, improve efficiency, and enhance the experience of your customers and callers with dynamic call management features.
Features
- Auto-Attendant
- Hotdesking
- Call Park & Retrieve
- Attendant Console
- Multi-Language IVR
- Timeframes
Security
Rest easier knowing your organization’s sensitive data and critical communications are secure.
Features
- SRTP Audio Encryption
- Transport Layer Security (TLS)
- Portal Security (Secure Passwords, Forced Password Reset, reCAPTCHA)
- Dial & Call Limits
- Authorization Codes
- Dictionary Attack Prevention
Call Center
Enhance the experience of your customers with advanced call handling features and get real-time insight into call center performance.
Features
- Omni-Channel Engagement
- Call Queue Routing
- Monitoring (Listen In, Barge, Whisper)
- Call Queue Thresholds
- Agent Settings
- Real-Time & Historical Reports
User Features
Empower employees at scale by giving them flexible, customizable communication tools that facilitate efficiency, precise workflows, and professionality.
Features
- Answering Rules (DND, Call Forwarding, Screening)
- Voicemail & Voicemail to Email Transcription
- Call Recording with AI Summary and Call Transcription
- Simultaneous & Delayed Ring
- Localization (Time Zones, Language Preferences)
- Conferencing
Additional products for enterprise business.
Here are a few specific products that make a robust, efficient, comprehensive communication system for enterprise businesses.
Contact Center Solutions
A CCaaS platform helps businesses manage their team’s customer interactions across different channels. It’s a cloud-based solution that doesn’t need the hardware of a traditional contact center.
Managed Services
Managed Service models provide customers/clients with the ability to outsource certain business aspects, like IT department needs, to an outside company, unburdening themselves of the need for in-house teams, expertise, or maintenance.
Integrations
Our Integrations specialists help you create frictionless connectivity and data exchange from app to app. Streamline workflows, improve efficiency, and enhance overall productivity by eliminating manual data entry and enabling real-time information sharing.
Connectivity
Large-scale organizations need seamless service, which is why we offer connectivity solutions designed around stable, reliable internet and network connections, so whether you’re making a call or accessing cloud-based applications, you’re covered.