### Your business deserves the **smartest solutions.**

#### Proactive Management

Managed service providers (MSPs) actively monitor your systems, identifying and fixing issues before they cause downtime or disruption.

#### 24/7 Support

Many MSPs offer round-the-clock support, ensuring help is always available when you need it.

#### Predictable Costs

With managed services, you have a clear understanding of the costs of your communications, allowing for better budgeting and financial planning.

#### Customer Success

Our customer success team is your dedicated partner, offering consultation and monitoring service usage and to make sure solutions fit your unique needs.

### **Get even more** from Managed Services.

Here are a few additional products Managed services can make even more powerful.

#### UCaaS

For businesses without in-house expertise to manage a complex UCaaS, Managed Services complement those services with ongoing maintenance, troubleshooting, and support for optimal performance and uptime.

#### Contact Center

Managed Services can provide valuable support for CCaaS implementations with configuration, integration, and ongoing management of the platform that frees internal resources and ensuring a smooth customer experience.

#### SIP Trunking

As businesses transition to SIP trunking, Managed Services provide seamless migration, configuration, and ongoing management of the SIP infrastructure. They also monitor to minimize downtime and ensure call quality.

#### Connectivity Solutions

It’s important to maintain seamless connections with minimal interruptions. Our Connectivity Solutions keep you connected wherever, whenever with fast, reliable, and secure network tools for frictionless connection.

### Managed Services for **many business types.**

#### Enterprise

Large companies can leverage managed services to offload the burden of communications management, enabling them to focus on core business objectives.

##### Features

- 24/7 Managed Connectivity Monitoring & Response  
- Custom UCaaS & CCaaS Deployments  
- Proactive Technical Support and Dedicated Account Management  
- Disaster Recovery and Business Continuity

#### Small Business

Managed services provide small businesses with access to enterprise-level expertise and support without the high costs of an in-house team.

##### Features

- All-in-One VoIP Solutions  
- Responsive Help Desk Support  
- Managed Connectivity & Firewall Services  
- Predictable Flat-Rate Billing

#### Remote/Hybrid Teams

Managed services can ensure seamless connectivity and collaboration for remote and hybrid teams, regardless of their location.

##### Features

- Cloud-Based VoIP & UCaaS  
- Mobile & Softphone Enablement and Support  
- Integrated Messaging and Video  
- Reliable Connectivity & Call Quality

#### Health Care Organizations

Managed services can help healthcare organizations meet stringent compliance requirements and ensure the security and availability of patient data.

##### Features

- HIPAA-Compliant and Encrypted VoIP & UCaaS  
- Redundant Internet & Failover Solutions  
- Sound Masking and Network Infrastructure Support  
- Healthcare-Focused Support

#### Educational Institutions

Managed services can provide educational institutions with reliable communications infrastructure and support, enabling them to focus on teaching and learning.

##### Features

- Bell, Intercom, Paging, and Emergency Notification Integration  
- Wi-Fi & Network Infrastructure Support  
- E-Rate Eligible Telecom Services  
- Hybrid Learning Voice Solutions